Frequently Asked Questions
Find answers to common questions about your Urge experience
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements for all garments to ensure a perfect fit.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options via Klarna and Afterpay.
Do you restock items that are sold out?
Many of our popular items are restocked periodically. You can sign up for 'Back in Stock' notifications on the specific product page to be alerted via email.
How should I care for my Urge garments?
Care instructions vary by fabric. Please check the internal care label on your garment for specific washing, drying, and ironing guidelines.
Is my personal information secure?
Yes, we use industry-standard SSL encryption to protect your data and ensure a secure shopping environment.